There may be dozens of tools and technologies associated with Web 2.0 marketing, but underpinning all of them is a shift in philosophy, and one that requires a rethinking of many of the cornerstones of traditional marketing. Up for discussion are such basic principles as message control, data collection, and customer segmentation. How do we benefit when we start to think of markets as conversations and reconsider transparency, customer loyalty, and access? How do we integrate conversational marketing with existing marketing programs and infrastructure? What does this mean in practice to Get Conversational?

Event: Web 2.0 Expo